User Data Deletion Policy (Right to Erasure)

Last updated: 20 Aug 2025

Who we are
Crew Life at Sea (Pty) Ltd (“we”, “us”)
1 Waterford Place, Cape Town, 7441, South Africa
Email: [email protected] / [email protected]

1) What this covers

This page explains how individuals can request deletion of their personal data that we control in our recruitment systems (e.g., applicant tracking, CRM, email tools, cloud storage).

2) How to request deletion

Email [email protected] (or [email protected]) with the subject “Data Deletion Request” and provide:

  • Your full name and the email(s)/phone number(s) you used with us

  • Country of residence

  • A brief description of your relationship with us (candidate/client/vendor/website user)

  • Proof we’re dealing with the right person (we may request reasonable verification)

You can also submit via our contact form—select Privacy/Data Request.

3) What we delete

Once verified, we will delete personal data we control about you from:

  • Recruitment records and talent pools

  • Email marketing lists and CRM entries

  • Communication logs and files we store (where not legally required to keep)

4) What we may keep

We may retain limited information if required by law or legitimate interests, for example:

  • Accounting, tax, audit, or invoicing records

  • Fraud prevention or dispute records

  • Compliance evidence (e.g., that we fulfilled your request)

  • Data held in encrypted backups (deleted on scheduled rotation, typically within 90 days)
    Where data is retained, access is restricted and it’s only kept for the required period.

5) Impact of deletion

Deleting your data may stop ongoing applications, communications, or services and remove your profile from consideration for future roles. You can re-apply later by submitting fresh information.

6) Timing

We acknowledge requests promptly and aim to complete verified requests within 30 days. Where laws allow and requests are complex, we may extend by up to a further 30 days and will notify you. If your local law sets a different deadline (e.g., 45 days), we will follow the stricter applicable standard.

7) Third-party processors

Where your data is stored with trusted service providers (e.g., email, forms, cloud/ATS), we will forward verified deletion requests to them and take reasonable steps to have the data removed or anonymised.

8) Children

Our services are intended for adults (18+). If you believe a minor’s data is held by us, contact us immediately for removal.

9) Questions or complaints

For questions or to appeal a decision, contact [email protected].
If unresolved, you may contact the Information Regulator (South Africa) or your local data protection authority.